Call center Attrition Rates 2018: The call center industry has an attrition rate of approximately 30%. This means that for every ten call center employees, three will leave their job within a year. The reasons for this high attrition rate vary but can include low pay, long hours, and high-stress levels. While call center attrition …
What is Call Center Agent Scorecard Template Excel? A call center agent scorecard template excel can be a great tool to help you keep track of your call center agents’ performance. This template can help you to see at a glance how well your agents are doing and what areas need improvement. The template can …
What is BPO Incentive Structure? BPO Incentive Structure refers to the way in which Business Process Outsourcing (BPO) providers are compensated for their services. This typically includes a mix of fixed fees, variable fees, and performance-based bonuses. The specific structure will vary depending on the contract between the BPO provider and the company outsourcing the …
What is BPO Attrition? BPO attrition is the process of employees leaving a company. Attrition rates can be high in the business process outsourcing (BPO) industry due to the demanding and often high-pressure nature of the work. In order to combat high attrition rates, BPO companies often invest heavily in employee retention programs. The attrition …
What is VOIP Sound Quality? Voice over Internet Protocol (VoIP) is a type of digital communication that allows users to make voice calls over the internet. One of the main advantages of VoIP is that it can provide high-quality audio and visual communication at a lower cost than traditional landline phone services. However, the quality …
What Is The IVR system per call? An IVR system is a computerized system that interacts with callers, usually via telephone, to collect information and route calls to the appropriate recipients. The cost per call of an IVR system depends on a number of factors, including the number of calls made, the length of each …
What Does Toll-Free Mean In the Philippines? If you’re wondering what “toll-free” means in the Philippines, it’s simply a term used to describe a phone number that can be called free of charge. In other words, the person calling the number will not be charged for the call. This can be useful if you need …
VOIP India Regulations: The VOIP India Regulations are a set of regulations that govern the use of Voice over Internet Protocol (VoIP) in India. They are intended to ensure the quality of service for VoIP users and to prevent abuse of the system. The VOIP India Regulations were first introduced in 2007, and have been …
IP Phone Number: An IP phone number is a telephone number that uses Internet Protocol (IP) for making and receiving calls. IP phone numbers are usually assigned by an Internet service provider (ISP) or a Voice over IP (VoIP) provider. The number may be assigned to a computer or other device that is connected to …
What Is UIFN ? UIFN stands for “Universal International Freephone Number”. It’s a unique, international telephone number that allows customers to reach a company’s customer service or sales line free of charge, no matter what country they’re calling from. UIFNs are assigned by the International Telecommunication Union (ITU), and companies can apply for them through …