UCAAS Vs CCAAS: There are many different types of cloud services available today. Two of the most popular are UCAAS (Unified Communications as a Service) and CCAAS (Contact Center as a Service). Both have their own unique set of features and benefits UCAAS or unified communications as a service is a type of communication system …
What Is SIP? SIP is the Session Initiation Protocol, a signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video, and messaging applications. SIP is widely used in VoIP telephone systems and computer telephony applications, and is supported by most major manufacturers of IP PBX systems, VoIP gateways, and session border …
Virtual Phone Number: A virtual phone number is a telephone number that is not tied to a specific phone line or device. They are often used in situations where a traditional phone line is not available or practical, such as when traveling internationally or when using VoIP (Voice over Internet Protocol) services. Virtual phone numbers …
What is an IVR system? An IVR system is an interactive voice response system that allows callers to interact with a computerized system via a telephone keypad or voice commands. IVR systems are used to automate calls and reduce the need for human operators. IVR systems can be used for a variety of purposes, including …
What is IVR Routing? IVR Routing is the process of directing inbound callers to the appropriate destination based on the input they provide via the IVR system. IVRs are automated phone systems that interact with callers, typically by collecting input through the keypad or voice recognition and then routing the call to the appropriate destination. …